Privacy policy

This Privacy Policy describes how POYSE (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

When you visit our site, we may collect personal information such as your name, billing and shipping address, email address, phone number, and payment details, which are processed securely via third-party providers. We also automatically collect certain information about your device and browsing activity, including your IP address, browser type, and how you interact with our website, in order to improve functionality and user experience.

We use your information to process and fulfil orders, communicate with you regarding your purchase, provide customer support, improve our services, and, where you have given consent, send updates, marketing communications, or launch information. Under UK data protection law, we rely on contractual necessity to fulfil orders, legitimate interests to operate and improve our business, and consent for marketing communications, which you may withdraw at any time.

We only share your information where necessary to operate our business, including with our e-commerce platform provider Shopify Inc., payment processors, shipping and logistics providers, and selected marketing or analytics partners. We do not sell or rent your personal information. Our store is hosted on Shopify, which securely stores your data on protected servers and uses industry-standard safeguards. All payments are processed through PCI-DSS compliant providers, and we do not store your full card details.

We use cookies and similar technologies to enable core site functionality, remember your preferences, and analyse how users interact with our website. You can manage cookie settings through your browser settings at any time.

Some third-party providers may process your data in jurisdictions outside the United Kingdom, and their use of your information is governed by their own privacy policies. We retain your personal information only for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

Under UK GDPR, you have the right to access, correct, or delete your personal data, object to certain processing, and withdraw consent at any time by contacting us.

We take reasonable precautions and follow industry best practices to protect your personal information, although no method of transmission over the internet is completely secure.

This website is not intended for individuals under 18, and we do not knowingly collect data from minors.

We may update this Privacy Policy from time to time, and any changes will be posted on this page.

If you have any questions, requests, or concerns regarding your personal data, you can contact us at POYSE, 12B Sun Street, Essex, United Kingdom, or via email at info@poyse.shop.