Our pieces are crafted with a brass base and plated in a choice between 18k gold or silver, with a protective coating to help resist tarnish and everyday wear. Our pieces are also all hypoallergenic.

Our pieces are made to handle everyday wear, but a little care goes a long way. We recommend avoiding water when possible, especially while swimming or in saunas and steam rooms. Direct contact with perfumes, lotions, and sunscreen can affect the finish.

When not in use, keep your jewellery in its pouch or tin to protect it while storing or travelling.

Like anything you wear often, how you care for it matters. Pieces that aren’t looked after may naturally show signs of wear over time.

Our jewellery 'tins' are made of 100% aluminium. We wanted to introduce packaging that would be perfect for you to use time and time again for your jewellery, or anything else you carry with you.

We are proud to say that we craft all of our jewellery in-house, keeping us close to both process and people. Every piece is created under strict ethical standards.

We produce in small runs to reduce overproduction and waste. While creating new pieces isn’t inherently sustainable, we design with longevity in mind. Pieces we hope that you’ll wear often and keep for years.

When you’re done with something, donate it. Someone else will wear it differently.

We’re based in London, and ship worldwide. Shipping is calculated at checkout, with free shipping exclusively on UK orders over £100.

We currently offer DDP (Delivered Duty Paid) shipping to selected destinations only. For orders shipped to the USA and the rest of Europe, any applicable customs duties or import taxes are not included at checkout and may be payable upon delivery.

Delivery times vary depending on your location.

• UK Standard orders arrive within 2-3 working days.
• We offer Next Day delivery exclusively within the UK.
• Rest of Europe orders 6-8 working days.
• International orders typically take 8–10 working days.
  

Tracking details will be shared once your order is on its way.

If you have any issues with your order, contact us through our contact page or email us at info@poyse.shop and we will be there to help you. Please note, orders placed after 2PM (GMT) will be shipped the following business day. 

POYSE is not responsible for parcels lost or delayed due to incorrect shipping information provided at checkout.

If something doesn’t feel quite right, we accept exchange requests within 48 hours of delivery. Items should be unworn, unused, and returned in their original packaging.

You can exchange your piece for something else, we’re happy to help you find the right fit.

Shipping costs for exchanges are not covered. For hygiene reasons, earrings are not eligible for exchange.

Orders may be cancelled within 24 hours of being placed, provided they have not already been processed or dispatched.

If approved, refunds are processed within 10 business days. Transaction fees and applicable taxes are non-refundable.

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective or incorrect so we can make it right.

For hygiene reasons, earrings can’t be returned. For all other pieces, returns can be requested within within 14 days of receiving your order. Items should be unworn, unused, and returned in their original packaging within 15 working days of approval.

Once received and approved, refunds are processed within 10 business days.
Shipping costs, transaction fees, and applicable taxes are non-refundable.

Natural wear over time, including gradual changes to plating and finish, is not considered a manufacturing fault.

You can contact us through our contact page. We will be happy to assist you.